They say home is where the heart is – but thanks to Healing Hands Concierge Nursing Services, it’s also where healing begins. Officially opening their facility’s doors on June 15th, 2025, this bright venture, based on Jon Jon Road, Cauls Pond, is shaking up how Anguillians receive essential health support.
Behind this pioneering service are two women with hearts almost too big for their scrubs – Shalia Smith and Kim Proctor. Both are registered nurses who spent over a decade working in the United Kingdom, but their eyes were always set on Anguilla. “We knew we wanted to return home to give back to our community,” Shalia explained. “We sat down in our bedroom in England and eventually came up with continuity of care – bringing the hospital level of nursing into the home.”
And they wasted no time turning that dream into something tangible. They returned to Anguilla in December 2023 and by February the following year, they were already operational. As Shalia put it, “We immediately put our feet to the ground.” Since then, Healing Hands has been growing a solid reputation, not just among clients and their families, but also within the business and nursing communities.
The service was nominated for Most Promising New Business and Delivering Excellence at the 2025 Starry Night Business Awards and Gala, and Kim was recognised by the Anguilla Nurses Association under the National Nurse Recognition Programme, earning a nomination for Most Popular Nurse.
So what exactly is Healing Hands? In their own words, the service provides home care and home nursing – with emphasis on giving Anguilla’s elderly population not just health support, but dignity, connection, and relevance. “They’re still alive, they can have fun, and we love them,” Kim said.
That love and advocacy for elders is at the centre of everything Healing Hands does – from medical assistance and companionship to errand running and post-operative care. Travelling and need someone to watch your mother for a few days? Elderly relative just out of surgery? Need someone to just chat and share a cup of tea? They’ve got it all covered.
The service is a welcome complement to Anguilla’s public health system. Community aides do valuable work visiting the elderly, but their time is often limited. “That’s where we come in,” Kim explained. Sometimes, Healing Hands’ visit is less about checking vital signs and more about being present – listening, chatting and just being there.
And while business is business, Healing Hands is firmly rooted in compassion over profit. First assessments are free and residential discounts are also available. “For me, when it comes to health, it does not have a dollar amount attached,” Shalia said. “We have to bear in mind that we are mostly dealing with the elderly, and the assessment gives us an idea of the needs they have.” While not every package may suit every household budget, the team makes a point of being open to conversations.
Quality is taken seriously. All staff are either trained healthcare workers or have undergone standardised instruction via the Ministry of Health. That includes modules in patient care, documentation, food handling and dementia care. Staff must also be compassionate first and foremost.
“When the assessment is conducted, we try to match our carer’s personality with that of our client,” said Shalia. “If someone is diabetic, we assign someone with experience in that area. If we don’t have someone available, Kim or myself will personally step in.” This hands-on leadership style is perhaps one of the company’s most vital ingredients.
Friends for years, Shalia and Kim are in sync—often finishing each other’s sentences and leaning on dialogue and mutual respect to make business decisions. “Most of our ideas marry quite well,” they said with a smile.
And the business continues to evolve. One new arm of Healing Hands is Conscious Cuisine – a growing initiative focused on meal prep. With both Kim and Shalia trained in nutrition and dietetics, they’ve crafted menus tailored to people with dietary restrictions or non-communicable diseases. For now, the meals are focused on their elderly clients, but the plan is to expand.
Their respite care is highly flexible – ranging from short-term supervision to full-time caregiving while family members travel. Services include meal prep, doctor visits, and medication support. While they mainly serve locals, they’ve also accompanied Anguillians abroad for medical care and are open to assisting visitors.
With so much already accomplished in a short time, Healing Hand’s impact is undeniably real. “I have a client who has become a staple in my life,” Shalia shared. “He tears up sometimes, asking what he did to deserve this kind of care. With us being a part of his life, he is doing so much better.”
That kind of connection is what keeps the team going, even on the hard days.
And so, the Healing Hands story continues to unfold. With care that’s clinical yet compassionate, and a team that blends heart and hustle, this little facility is proving that sometimes, the best kind of medicine isn’t found in a bottle, but in a smile, a hot meal, and someone willing to just sit with you.
To learn more or book a service, visit www.healinghandsai.com or call (264) 497-8225. Updates and information can also be found on their social media pages.
