August 18 – The Valley Anguilla- The recent COVID-19 Update published by the Ministry of Health identified three (3) of the active positive cases on island as employees of NCBA. As a result, we have escalated our COVID-19 Response measures to Stage 3. The measures outlined below are enacted with your health and safety in mind, as well as that of our staff and the wider community. These changes will take effect from Thursday, 19th August 2021:
TEMPORARY CLOSURE OF BOTH BRANCHES: In order to facilitate complete testing and contact tracing of all employees, the St. Mary’s Branch and West End Service Centre will be closed until the situation has been thoroughly assessed and we can safely resume operations.
CASH WITHDRAWALS: Cash Withdrawals will only be processed through the ATMs. Customers are expected to use their debit cards to withdraw cash through the ATM. Due to the closure of the bank ‘s operations, ATMs will not be replenished until we resume operations. We therefore urge customers to be mindful of others and make small withdrawals at the ATM, a maximum pay-out of US$1,000 or EC$2,700 will be allowed during this period.
USE OF DEBIT CARDS TO MAKE PURCHASES: Customers are encouraged to use their debit cards to pay for goods and services through the use of the point-of-sale machines at the various service providers across the island. Customers are allowed to make larger purchases using this medium.
ONLINE BANKING SERVICES: Customers are strongly encouraged to utilise the online banking services for the following:
• Bill Payments
• Credit Card Payments
• Loan Payments
·Transfers between Accounts
• Third Party Transfers/Payments
Kindly note that all other services are temporarily unavailable at this time.
We thank you, our valued customers, and the general public in advance for your patience and understanding as we make these necessary adjustments to our banking operations to contain the further spread of the virus.
As advised by the Ministry of Health, we encourage anyone experiencing symptoms compatible with COVID-19 such as flu-like symptoms, cough, fever, sore throat, muscle aches, loss of taste or smell to isolate immediately and call the Ministry of Health’s hotlines 476-7627or 584-4263. Please also remember to follow the health and safety protocols.
An update will be provided daily on the status of the cluster within the bank and the resumption of banking services. Stay connected with us on our social media platforms and on the local radio stations.
We apologize for any inconvenience caused and thank you again for your cooperation and patience during this time. Keep safe.
– Press Release
(Published without editing by The Anguillian newspaper)
