Mr. Desron Bynoe, Country Manager of Flow/C&W Business in Anguilla, says that the services of Flow, as the consumer brand, and Cable & Wireless, as the business brand, have seen much improvement since Hurricane Irma.
“We have actually recovered quite significantly in terms of the level of service,” he said in a brief interview with The Anguillian newspaper. “In fact, our services have actually improved since the hurricane. We are still constantly looking at ways and means of improving what we have, but we are pretty much recovered.”
The rest of the interview continued:
How is the fiber-optic service functioning?
We have fiber-optic cable in a significant section of the island – predominantly in the west – and we are working on what we have, and the installation of fiber as well. Our core network is underground as it relates to the length and breadth of Anguilla, from east to west.
What about Flow Television?
Flow TV is across all of Anguilla. It is one of the best services that we have in respect to television. We have what we call ‘catch-up TV’ where, if you missed a show over the last 24 hours, you can actually go back and look at any show on any of our channels.
If you are not going to be at home, you can record the programming. So it is a full service in respect to TV. It is something I like to say: that Flow is the only company that does TV right.
How are customers responding to Flow’s TV?
Customers love the TV service. They love the fact that it gives them the flexibility of looking at television on their own time – and that is one of the biggest attributes of our service.
And what are some of the more popular Flow TV programmes?
It varies. It is one of the reasons why our content base is so wide-stretched. We realize that what works for one customer, may not necessarily work for another. So we ensure that we have a wide variety of content tailored to everyone’s needs. My good friend in West End, who is 100 years, loves ATV. She looks at ATV on a Sunday and we make sure that there is ATV for her to look at.
I am a very ardent CNN person, and someone else may be interested in looking at sports so we ensure that there is sport content. We also have movies so there is literally everything for someone on our network. But I think some of the more popular channels would be like the BRAVO, CNN, CBS and ABC TV channels.
Mr. Bynoe was speaking to The Anguillian newspaper at Flow’s/C&W Business’ award presentation to IT professionals on April 12 at the Anguilla Great House.
