The Anguilla Public Service Survey conducted during the period August 21st – September 27th, 2019 has provided a road map for continued improvements in the APS.
The confidential and anonymous survey was designed and hosted by Melinda Goddard, MBA, Principal of ClienTell Consulting as part of the ongoing public sector transformation programme.
Principal Assistant Secretary Public Administration Mr. Kenneth Hodge said “We did all we could to invite everyone in the community, from phone texts to emails, signage and radio interviews, With nearly 700 participants, we think it’s a record for Anguillian surveys. And we’re so thankful to all who took the time to take it and give their feedback.”
He thanked in particular FLOW, Digicel, the AHTA and ACOCI as well as the Department of Information Technology, DITES for their invaluable assistance in promoting the survey on various email, text and social media platforms.
Of the 685 participants, 226 chose to enter the contest for the gifts. The drawing was held live at the studios of Radio Anguilla today. The winners were Ms. Katrina Richardson (right) and Ms. Desha Carty (middle). They won a Kindle HD 10 and a 10” Android Tablet, respectively.
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“We have to admit we weren’t surprised to find that only about 1 in 20 people are totally happy with the Anguilla Public Service, and more than half are not satisfied at all,” said Deputy Governor Perin Bradley. “That’s why we began the Transformation Initiative, and this tells me it is more important than ever,” he concluded.
Overall, 5% of the respondents were Very Satisfied with the public services provided by the Government of Anguilla. 34% were Merely Satisfied (meeting expectations vs. exceeding them); and 61% gave “Somewhat Dissatisfied, Dissatisfied,” or “Very Dissatisfied” ratings, overall.
By sector, 379 provided their employment status: 46% of participants were from the private sector; 37% from the Public Service or Statutory Bodies; and 17% were “Others” not employed in the public or private sectors (e.g. students, spouses, retired, part-time residents).
“We’re making sure the Ministers, Permanent Secretaries, Department Heads and their organizations review their rankings, comments and the impact of their work on public perceptions,” said Permanent Secretary Kathleen Rogers. “Melinda (Goddard) also gave us clear benchmarks and recommendations to improve our services based on the response from so many.”
With regard to the Transformation initiative, Ms. Goddard noted, “I was really inspired when I saw how such a survey would directly address the ‘citizen-focused, accountable and transparent, efficient and effective, informed and engaged’ values established by the Transformation team – while focusing training to address the ‘talented’ aspects of the values, as well. I hope every member of the Anguilla Public Service will feel empowered by such clear results, including a road map for ways to keep improving from hundreds of people sharing a vision for excellence,” she added.
For further information, please contact Mr. Kenneth Hodge @ email: kenneth.hodge@gov.ai
– Press Release
