On Friday 15th February, 2019, twenty one (21) frontline public officers participated in a Customer Service Training session as part of the ongoing public sector transformation programme.
They were:
i. Alesha Gumbs-Fleming – Inland Revenue Department
ii. Eldesa Brooks – Inland Revenue Department
iii. Hermeena Tulsie – Inland Revensue Department
iv. Jayda Hughes – Inland Revenue Department
v. Jackie Harrigan – Inland Revenue Department
vi. Angelique Hazell – Department of Social Development
vii. Adellie Gibbons – Public Administration
viii. Nakeema Broodie – Public Administration
ix. Xavier Edwards – Judicial Department
x. Rudesha Jeffers – Education Department
xi. Kahdijah Parris – Education Department
xii. Areya Rogers – Ministry of Social Development
xiii. Shyana Webster – Immigration Department
xiv. Keidesha Harrigan – Lands and Surveys Department
xv. Jordel Hodge – Lands and Surveys Department
xvi. Maria Hodge – Albena Lake Hodge Comprehensive School
xvii. Riorita Warner-Browne – Albena Lake Hodge Comprehensive School
xviii. Kenniva Brooks – Treasury Department
xix. Alisha Anthony – Treasury Department
xx. Jevonne Vanterpool – DITES (Department of Information Technology and E-Government Services)
xxi. Maureen Richardson – Water Lab, Department of Health Protection
Topics covered included: Who is a customer? What is customer service? Greeting customers; Dealing with different types of customers; Paying attention to customer’s needs; the ‘dos’ and ‘don’t’ of customer service; office etiquette and the Customer Service Top Ten Tips.
The training sessions were facilitated by Mrs. Ornette Edwards-Gumbs – Deputy Director Human Resources Management, Department of Public Administration; and Mr. Kenneth Hodge, Principal Assistant Secretary Public Administration.
In commenting on the training initiative, Mr. Hodge noted that the exercise emanated out of the recent launch of Suggestion Boxes at the Inland Revenue Department as part of the ongoing public sector transformation programme, and the need to train frontline officers in Customer Service to provide professional and excellent service. The training was also extended to other frontline officers across the Anguilla Public Service. The Principal Assistant Secretary, Mr. Hodge, was pleased with the turnout and their enthusiastic participation in the session.
Mr. Hodge was also cognizant that since the launch of the Suggestion Boxes at the Inland Revenue Department on January 22nd, 2019, there has been a general positive response from customers to the services provided and added that the training of the officers should go a long way in sharpening their customer service skills in serving the general public.
He thanked Mrs. Edwards-Gumbs and other colleagues at the Department of Public Administration for their assistance in making the training a reality as well as members of the Public Sector Transformation Working Group who attended and provided support.
For more information please contact Mr. Kenneth Hodge at the Department of Public Administration, Extension 3014 or Email: kenneth.hodge@gov.ai. Facebook: www.facebook.com/APSTransform
– Press Release
