Having worked thirty years in operations in the hospitality industry at Five-Star Resorts and Hotels at the executive level, impacting business policy and development of human capital, Mr. John Christopher Richardson (Chris) has decided to share his passion in broadening his reach in influencing customer service and customer care in the region. Chris’ strengths as a teacher is evidenced by his workshops in many disciplines. He comes from a lineage of educators; he is affable, personable and quite gregarious. From his teenage years to present, he has been recognized by many as a gifted public speaker, trainer and coach.
His induction as an Internationally Certified Public Speaker, Teacher and Coach in February 2018 under the label of John C Maxwell is pivotal to Chris’ passion in developing human capital. John C. Maxwell, viewed welcoming Chris as an International Teacher, Coach and Public Speaker, is a No. 1 New York Times bestselling author, coach and speaker who has sold more than 24 million books in 50 languages. Often referenced as America’s No. 1 leadership authority, Maxwell was identified as the most popular leadership expert in the world by Inc. magazine in 2014. And he has been voted the top leadership professional six years in a row on LeadershipGurus.net. He is the founder of The John Maxwell Company, The John Maxwell Team and EQUIP, a nonprofit organization that has trained more than 5 million leaders in 180 countries. Each year Maxwell speaks to Fortune 500 companies, presidents of nations and many of the world’s top business leaders.
Chris is the Founder and Managing Director of Rich Pearl Global Training, Coaching and Consultancy Group (RPGTCG), a training and coaching company for both public and private sector; his access to training material is unlimited under the John C Maxwell label. His company is passionate about raising teams that are steeped in Customer Service and Customer Care. It’s a discipline he has harnessed, trained and coached throughout his career leaving a trail of protégés across the globe. Chris projects employees as teams or team players and clients/ guests/ customers as the bosses. He further provides training and coaching in Product Development, Management and Operations, Leadership Strategies, Conflict Management and Emotional Intelligence.
Chris was born in the village of Sandy Point on the island of St. Kitts, and received his primary education at the Sandy Point Elementary School where his mother was named the first female principal of that institution. He received his first two years of secondary education at the Sandy Point High School (renamed Charles E. Mills Secondary School); he continued his secondary education at The Turks and Caicos High School in the Turks and Caicos Islands where he lived with his uncle who headed the division of education for the Turks and Caicos Islands. At sixteen, Chris relocated to Anguilla joining his nuclear family where he completed his secondary education and continued on to sixth form. Due to his presence and innate teaching skills noted by his teachers, he was asked to assist with classes during the teacher’s absence from the classroom.
After thirty months of working with the Anguilla Medical and Health Department, he traveled to Chicago, Illinois, and completed his Bachelors of Science degree with honors in Hotel and Restaurant Administration Chicago State University in 1989. During his studies, he served as President of the Hotel and Restaurant Club, and was nominated by the faculty of this august institution to the membership of student member of the National Coalition of Black Meeting Planners. In 2007, on completing his Master in Business Administration (MBA), he received the coveted award for the Most Outstanding Student having contributed the most analytic research to his post graduate program which he completed at University of Durham, United Kingdom; his areas of studies concentrated on disciplines including Leading and Managing People, Global Marketing Strategies and Sustainability, Ethics and Change and Tourism Management.
In 2010, he was invited to serve on the Advisory Board of the College of Business at The University of the Virgin Islands, and was engaged in consultative work in respect to the implementation of a Bachelor of Science degree program in Resort and Tourism Management. He worked along with the academicians and assisted in the structuring of the training program establishing core courses and electives. Chris has functioned on many boards in Anguilla, including the Board of Governors of the Anguilla Community College and is currently serving as the Chairman of the Water Corporation of Anguilla. Further, he served on various committees including the Anguilla Training Committee and the Anguilla Community College Steering Committee and was the Chairperson of the Policy and Procedure Committee of the Anguilla Community College.
Currently, he serves as an Adjunct Lecturer at the Anguilla Community College and served at the executive level at three of Anguilla’s five-star rated resorts over the past three decades, two of which were listed among the 476 “Leading Hotels of the World.” He was instrumental in designing training modules and teaching the same for the latter which assisted both in delivering exemplary service on every front.
Chris is an author who is completing his second book and will be releasing two textbooks relating to hospitality and service later in 2018. A travel agent selects a destination for the traveler to a place where he/she has never been; as a trainer, coach and consultant, Chris takes you and your organization to where he has been, thirty years of practical experience building people, establishing nations.
For workshops, lectures, coaching and/or public speaking contact Chris’s Office located in Lower South Hill, Anguilla, mobile number 1(264) 235 6000 or 235 6401; email address consultchris4@gmail.com; webpage www.rpgtc.net.
Chris is available to provide workshops, lectures, coaching or public speaking to audiences from few persons to thousands of persons. (From very few to very many)
(Published without editing by The Anguillian newspaper.)
