The National Commercial Bank of Anguilla (NCBA) held its Official Brand Launch on Tuesday, November 1, at the St. Mary’s Branch. It was a special occasion when, the thriving financial institution, proclaiming itself as being “one bank, one brand committed to customers,” began delivering to them new account passbooks and numbers, new debit and credit cards and new cheque books.
Both branches of NCBA were attractively decorated for the historic event. Further, the two branches were densely crowded not just for that occasion, but because the branches were closed to public transactions for internal business purposes the day before. The large number of customers showed much appreciation and support for NCBA’s Official Brand Launch which now gives the people of Anguilla additional confidence in the bank’s operations.
Three officials of NCBA commented on the launch. Chairman of the Board, Mr. Colville Petty, OBE, had this to say:
“Today marks the culmination of some six months of sustained work towards the formal integration of the systems, processes and procedures of the two legacy banks (the National Bank of Anguilla and the Caribbean Commercial Bank). Thanks for the support of our loyal customers and devoted staff.
“Today, we have one Bank and one Brand. The integration of the two banks is an indication that NCBA has survived the worst of times, and we all now look forward to the best of times. The hard work has paid off – our customers’ loyalty has paid off – and there is every indication that NCBA is growing from strength to strength and is here to stay.”
Mr. Michael Bird, NCBA’s Chief Executive Officer, said as follows:
“Today marked another major milestone for NCBA where we successfully integrated the banking systems of the two legacy banks (Caribbean Commercial Bank Ltd and National Bank of Anguilla Ltd). While we experienced some issues such as delays in updating passbooks, by the end of day a lot of the irritants had been ironed out. In large scale integrations such as this, it is normal to have some problems in the first few days. We will experience slower lines in the days to come as each customer will be getting a new account number which takes a minute or two to look up. Notwithstanding some minor issues, we thank our customers for their patience. There will be many positives as customers will be able to do their banking at either location. We also have an improved website offering an online banking option with many great new features. Our new banking system will allow us to offer more electronic options such as mobile banking in the months to come. I would also like to take this opportunity to thank our staff for the many additional hours and weekends they gave up to make this integration a success. We thank our customers for their patience during this time and for choosing NCBA!”
Ms. Marisa Gumbs, the Bank’s Manager – Marketing & Business Development, had these comments during which she spoke about NCBA’s operations and the handover of a new passbook and cheque book to a number of selected persons. She said as follows:
“It was indeed a very proud moment for many customers to be able to receive their NCBA branded items. For the past few months, they have anxiously awaited the opportunity to be able to conduct their banking from any location which we were happy to finally be able to do yesterday. While there were some delays throughout the day, customers were nonetheless pleased to be able to receive their NCBA Cheque Books and Passbooks. We were especially proud to be able to handover a new Passbook to Ursilla Connor (who is 103 years old), Kim Coburn of Mangos Restaurant who received a new Business Cheque Book, Lorin Richardson who received a new Personal Cheque Book and Kimberly Hazell who received a new Young Investors Club Passbook. We thank them sincerely for choosing NCBA!
“The addition of the Online Banking kiosk in the lobbies proved to be a very good resource for customers who simply needed to make a transfer to their account as this eliminated the need to stand in line. We were very pleased to launch our new website, www.ncbal.com with quite a bit of new features, especially in the Online Banking platform, such as the ability to request Cheque books and the addition of new merchants in the Bill Payment section.
“Customers are also asked to note that we have added a concierge desk in both lobbies which will be staffed full time to provide assistance to them as they come into the halls. We think this is quite fitting, especially at this time with the transition. The NCBA experience of One Bank.. One Brand.. Committed to Customers has been our goal since inception and we pledge to continue our efforts to provide nothing but the best experience for all customers.
We thank the customers for their continued patience throughout this time and look forward to serving them for many years to come!!”
The NCBA is certainly coming into its own and deserves the commendation and good wishes of everyone.
