The management of Belmond Cap Juluca is equipping staff with skills and expertise critical to the success of its commitment to provide the best vacation experience for all its guests.
Last week, the members of Cap Juluca’s Host Desk team had the benefit of participating in some fantastic training specific to concierge members. The training, conducted by two experts in the field, Holly Stiel and Richard Burton, was well received by the staff.
Holly Stiel, a trailblasing service philosopher and author, stands out as an authority and pioneer in the field of concierge service. Her authored books – The Art and Science of the Hotel Concierge and The Complete Handbook to the World of the Concierge – are considered to be definitive works on concierge service for hotel professionals. Concepts and practical applications from these publications were shared with the Host Desk team at Cap Juluca, to help advance the idea that development of simple skills can elevate customer service into an art form.
The hotel’s Resident Manager, Kevin Carty, stressed the importance of the training initiatives implemented at Cap Juluca. He noted: “Our concierge team is part of a gateway to both Cap Juluca and Anguilla in general. It is critical that the team is well equipped to craft, promote and facilitate our guest experience, beginning with booking of the vacation, all the way through to ensuring that the actual stay is an excellent experience that exceeds the imagination.”
He continued: “At Cap Juluca, our staff are the very foundation of everything we do, and investment in great training initiatives such as this, is vital to our overall success.”
